Post Launch Support

We are confident in each line of code we deliver and provide a warranty for all projects made by us. Warranty covers all features that were in original scope of the project. Moreover we offer Post Launch Support option as our company is always interested in establishing ongoing win-win relationship with the clients.

Post Launch Support is a continuous process of improving and supporting a website to keep it working and up-to-date. It means that Oggetto Web will keep trained resources for the project maintenance after the project is officially accepted.

Our Post Launch Support plan for Magento eCommerce projects covers the following aspects:

1. Magento minor versions upgrades

Magento releases new versions of it’s platforms quite frequently. New versions contain bug fixes and new useful features. So it’s important always to have up to date version of the Magento platform for your store. We offer professional upgrade service to all of our clients. Minor upgrades (3-d and 4-th digit in the version of Magento) are been performed within the bounds of Post Launch Support package. Post Launch Support package doesn’t includes major version upgrades (first two digits in the version of Magento) due to their complexity, but we are ready to perform it for you as a separate project.

We always advise our clients to wait at least 2-3 weeks after a new version has been released before upgrading to it. This gives the developers of Magento time to fix any bugs that they or the community may find.

2. Website availability & performance audit

It’s crucial to know that your eCommerce website is always available for customers and works as fast as it possible. We do uptime and performance monitoring of your website and analyze it’s behaviour. Oggetto Web experts track and analyze found issues and provide recommendations for making website work faster and more stable. What we do is:

  • Availability monitoring.
  • Server resources usage monitoring.
  • Response time monitoring.
  • Errors analyses.
  • Performance analyses and improvements recommendations.

3. 15 reserved hours per month

We reserve 15 hours of work for you every month. These hours may be allocated to the following:

  • Store usage issues: help in “how to use” questions for this or that feature of the store;
  • Basic configuration issues: help in store administration issues like how to set up the product catalog, prise rules, promotions, etc;
  • Development of small features: front-end, back-end, changes, extensions installation, testing/analyses requests, etc;
  • Performing of measures for performance improving.

4. Design/accessibility support

We always analyze information from W3C school monthly report for the rating of most popular browsers. If new version of the browser is released and more than 10% of users’ audience start to use it, we make website accessible for this browser.

The cost of the Post Launch Support package is USD 540/month. The maintenance fee should be paid prior next month has begun. The package can be customized for the individual needs of the client. If you are interested to include some other services to your Post Launch Support package – please contact us to discuss it.